Frequently Asked Questions
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How do I know which products are right for my skin type and concerns?
We understand that choosing the right skincare can be overwhelming. You can take our quick online quiz to receive tailored product recommendations based on your skin type and concerns. Our knowledgeable customer service team is also available to assist you in finding the perfect products for your unique needs.
Can I use your products in conjunction with other skincare brands?
For optimal results, we recommend using our products consistently as part of your daily skincare routine. You will find specific usage instructions and recommended frequency on each product page and packaging.
Are your products cruelty-free and vegan?
Yes, Meta foret is proud to be a cruelty-free and vegan brand. We are committed to ethical and sustainable practices, and our products are never tested on animals or contain any animal-derived ingredients.
Does Meta foret skincare test on animals?
Absolutely not. Meta foret is committed to cruelty-free practices. We do not conduct any animal testing at any stage of product development or manufacturing.
Are Meta foret skincare products paraben-free?
Yes, all Meta foret skincare products are formulated without parabens. We prioritize using safe and gentle ingredients that are kind to your skin and the environment.
How long will it take to get my orders?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Once shipped, domestic orders usually arrive within 3-5 business days, while international orders may take 7-14 business days. You will receive a shipping confirmation email with tracking information once your order is on its way.
What should I do if I have an allergy to an ingredient that is in a product I purchased?
If you experience any allergic reaction to one of our products, please discontinue use immediately and consult a healthcare professional.
Are Meta foret Skincare products safe to use when going through chemotherapy or other health treatments?
We recommend consulting with your healthcare professional before using any new skincare products while undergoing chemotherapy or other health treatments. They can provide personalized advice based on your specific medical situation.
Are Meta foret Skincare products safe to use during pregnancy?
While our products are formulated with gentle and natural ingredients, we advise pregnant women to consult with their healthcare professional before incorporating any new skincare products into their routine. They can offer guidance on what is safe and suitable for you during this special time.
Are your products suitable for all skin types, including sensitive skin?
Yes, Meta foret products are crafted to be gentle and suitable for all skin types, including sensitive skin. We carefully select ingredients that are known for their soothing and non-irritating properties. However, we always recommend performing a patch test before using any new product, especially if you have particularly sensitive skin.
How often should I use your products to see the best results?
Yes, Meta foret products are designed to be gentle and suitable for all skin types, including sensitive skin. We carefully select ingredients that are known for their soothing and non-irritating properties. However, we always recommend performing a patch test before using any new product, especially if you have particularly sensitive skin.
Delivery Options
What is the shipping policy?
International Shipping
- We ship to most countries worldwide.
- Shipping costs and estimated delivery times will be calculated at checkout based on your location and chosen shipping method.
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
General Information
- Once your order ships, you'll receive a confirmation email with tracking information.
- We strive to process and ship orders as quickly as possible, but please allow for potential delays during peak seasons or due to unforeseen circumstances.
What are the shipping options and cost?
01. K-Packet(Tracking Number)
- Shipping cost is calculated by a product's weight up to 1.8kg when you checkout.
- Ship from South Korea via Korea post.
- The tracking number is provided. Check the tracking information. https://www.17track.net/en/track?nums=
- It usually takes 15~30 days but it could take up to more than 40 days.
02. EMS (Express Mail)
- Shipping cost is calculated by a product's weight up to 29 kg when you checkout.
- Ship from South Korea via Korea post.
- The tracking number is provided. Check the tracking information. https://www.17track.net/en/track?nums=
- It usually takes 5~10 days but it could take up to more than 20 days.
- Please contact the local post office under the tracking number and the shipping address for more shipping details.
Still not updated from INCHEON, South Korea?
Don't worry. Once the package leaves South Korea, it takes some time to be updated by the destination country' post office. It could take up to 2 weeks to be updated. Please contact the local post office under the tracking number and the shipping address.
How do I qualify for free shipping?
We're currently offering free shipping on all orders, with a minimum purchase required! OR And don't forget to subscribe to our email newsletter for updates on free shipping promotions and other exciting offers.
How can I track my order (s)?
- You'll receive an email with tracking information once your order is shipped.
- While we can't guarantee a specific delivery time, the email will provide an estimated window.
- Please ensure someone can receive your package, as we are not responsible for orders left unattended.
Shipping and Returns
Do you offer international shipping?
Yes, we're delighted to share the glow of Korean skincare with the world! We offer international shipping to a list of countries . Shipping costs and estimated delivery times will be calculated at checkout.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns of unopened and unused products within a number of days of delivery. Please contact our customer care team for a return authorization and instructions.
How long does it take to process an order?
We strive to get your skincare products to you as quickly as possible! Most orders are processed within [number] business days. Once your order ships, you'll receive a confirmation email with tracking information.
My shipment arrived, and it is damaged. What should I do?
We apologize for the inconvenience! Please contact our customer care team immediately with photos of the damaged product and packaging. We'll be happy to assist you with a replacement or refund.
I ordered the wrong product. Can I return it and get the right one?
We understand that mistakes happen. If you've ordered the wrong product, please contact our customer care team. We'll guide you through the return process and help you get the correct item.
For Payments
I want to get refunds, is that possible?
We're happy to help! While refunds are possible under certain conditions, we kindly ask you to review our Return Policy for detailed information.
What is your refund policy?
Refund Policy
We want you to be completely satisfied with your META FORET purchase. If for any reason you are not, we offer refunds on unopened and unused products within 30 days of delivery.
To be eligible for a refund:
- Products must be in their original packaging, unopened, and unused.
- You must provide proof of purchase (order number or receipt).
To initiate a refund:
- Contact our Customer Care team within 30 days of receiving your order.
- Provide your order number and reason for return.
- Our team will provide you with a return authorization and instructions.
Please note:
- Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.
- Refunds will be processed within 5-7 business days of receiving the returned product.
We appreciate your understanding and cooperation. Your satisfaction is our priority!
